Consumer Guarantees, Warranties & Refunds
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from Adelaide Appliance Gallery is faulty please contact us within 7 days of purchase. Your rights under the Australian Consumer Law may extend beyond these time periods.
Change of Mind Returns & Refunds
While we are happy to accommodate our customers needs where possible, change of mind returns and refunds will not be accepted.
In the event that a refund is approved, a 4% fee will apply to cover admin & merchant facility costs and a 20% restocking fee will apply.
Incorrect or damaged goods
If you received the wrong product or it was damaged during shipping, please contact us within 7 days of purchase. Your rights under the Australian Consumer Law may extend beyond these time periods.